Our system uses only secure transfers and/or streaming over the Internet for handling of data (voice files and others), delivery of finished Information (e.g. transcription documents), storage on our server uses industry – standard access and encryption techniques to safeguard you, and your customers, data.
Our staff recognizes the fact that our company depends on their safe use of data that they may encounter. Throughout our company’s existence, we have never had an instance of employee sabotage. Theft of data is grounds for immediate dismissal and we will inform others in the BPO industry. We trust our employees. We also incorporate several purpose-built safeguards in place to protect your data.
For our US clients:
Our security standards meet the guidelines established in the four HIPAA categories specific to Transcription-related organizations, administrative procedures, physical safeguards, security services and security mechanisms. Our compliance with these strict US Healthcare requirements gives confidence to users in other professions.
For our UK clients:
FL Technologies takes our relationship with the UK very seriously. Our procedures and security arrangements are arranged according to the Data Protection Act (1998), overseen by the Office of the Information Commissioner.
For your personal assurance, please visit this UK government site https://ico.org.uk/esdwebpages/search and either input FL Technologies India Pvt Ltd Registration number ZA267589 in the first field, or our company name in the second. The Data Protection Act has very strict guidelines about what companies may and may not do with information.
All in all, our security systems are on-par or above the equivalent in the US or UK. It’s designed this way to rest your understandable concerns about sending information outside your company, and outside your country. Once you are satisfied about outsourcing, whether in the country or abroad, rest assured that the privacy and security arrangements we make at FL Technologies makes our location irrelevant. We chose India for its high-quality workforce, and we took security hands on and made it paramount.